1.1. This Delivery Policy (“Policy”) outlines the terms and conditions regarding the delivery of products purchased from the Qualitas Company Limited website (“Website”). By placing an order through the Website, you agree to comply with this Policy.
1.2. Qualitas strives to ensure timely and reliable delivery of products to its customers. However, please note that delivery times may vary depending on factors beyond our control, such as location, product availability, and external circumstances.
- Delivery Areas
2.1. Qualitas offers free delivery services to customers within Nairobi, Kenya. Orders delivered within Nairobi will not incur additional delivery fees.
2.2. For delivery requests outside of Nairobi, additional delivery fees will apply. These fees will be communicated to you during order completion process based on the destination, size, and weight of the products.
- Delivery Process
3.1. After placing an order through the Website, you will receive an order confirmation email containing the details of your purchase. Please review this information carefully and inform Qualitas immediately if any changes or corrections are needed.
3.2. Qualitas will make reasonable efforts to process and deliver your order within the specified timeframe. Once your order has been dispatched for delivery, you will receive a confirmation via email.
3.3. Our delivery partners will attempt to deliver the products to the provided delivery address. It is your responsibility to ensure that the delivery address is accurate and accessible during the expected delivery period. Please note that a signature may be required upon delivery.
3.4. If you are unavailable at the provided delivery address during the delivery attempt, our delivery partners may leave a notification for you to arrange for a re-delivery or pickup at a designated location. It is your responsibility to contact the delivery service provider and make appropriate arrangements.
- Delivery Delays
4.1. While Qualitas endeavors to deliver your order within the estimated timeframe, unforeseen circumstances may cause delays. These circumstances include, but are not limited to, natural disasters, transportation disruptions, customs inspections, or any other events beyond our control.
4.2. In the event of a significant delay, Qualitas will make reasonable efforts to notify you and keep you updated regarding the revised delivery schedule.
- Damaged or Missing Products
5.1. Upon receiving your order, it is your responsibility to inspect the products for any damages or discrepancies. If you find any damaged or missing items, please contact Qualitas’ customer service within a reasonable timeframe to report the issue.
5.2. Qualitas will review the reported issues and, at its discretion, may arrange for a replacement, refund, or any other appropriate resolution.
- Change of Delivery Address
6.1. If you need to change the delivery address after placing an order, please contact Qualitas’ customer service as soon as possible. While we will make reasonable efforts to accommodate your request, please note that address changes may cause delays in the delivery process.
- Contact Information
7.1. For any questions, concerns, or assistance regarding the delivery of your order, please contact Qualitas’ customer service through the provided contact details on the Website.
8.1. Qualitas reserves the right to modify or update this Delivery Policy at any time without prior notice. It is your responsibility to review the Policy periodically for any changes. Continued use of the Website after modifications to the Policy constitutes acceptance of the updated terms.