Terms and conditions

Please read these Terms and Conditions (“Terms”) carefully before using the Qualitas Company Limited website (“Website”) operated by Qualitas Company Limited (“Qualitas”). These Terms govern your access to and use of the Website and the services provided by Qualitas. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website.

  1. Website Use

1.1. You must be at least 18 years old to access and use the Website.

1.2. You are solely responsible for maintaining the confidentiality of any login credentials and account information associated with the Website.

1.3. You agree to use the Website only for lawful purposes and in compliance with all applicable laws and regulations.

1.4. You may not use the Website to transmit any harmful, offensive, or illegal content or engage in any activity that may disrupt or interfere with the functioning of the Website.

  1. Product Information

2.1. The information provided on the Website, including product descriptions, specifications, pricing, and availability, is subject to change without notice. Qualitas makes reasonable efforts to ensure the accuracy of the information; however, errors or inaccuracies may occur.

2.2. The images and illustrations on the Website are for illustrative purposes only and may not accurately represent the actual products.

2.3. Product availability may vary depending on location and stock levels. Qualitas reserves the right to limit the quantity of products available for purchase.

  1. Orders and Payments

3.1. By placing an order through the Website, you make an offer to purchase the products listed in your order. All orders are subject to acceptance by Qualitas.

3.2. Prices displayed on the Website are in the applicable currency and do not include taxes, shipping fees, or any other additional charges, unless otherwise stated.

3.3. Payment for orders can be made through the available payment methods listed on the Website. You agree to provide accurate and complete payment information and authorize Qualitas to charge the total amount of your order, including any applicable taxes and fees, to the provided payment method.

3.4. Qualitas reserves the right to refuse or cancel any order at any time for reasons including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

  1. Shipping and Delivery

4.1. Qualitas will make reasonable efforts to process and ship orders within the specified timeframe. However, delivery dates are estimates and may be subject to delays beyond Qualitas’ control.

4.2. Shipping costs and methods will vary depending on the destination, size, and weight of the products. Any applicable shipping fees will be clearly stated during the checkout process.

4.3. Risk of loss or damage to the products passes to you upon delivery. It is your responsibility to inspect the products upon receipt and notify Qualitas of any discrepancies or damages within a reasonable timeframe.

  1. Returns and Refunds

5.1. Qualitas strives to provide high-quality products. If you receive a defective or damaged product, please contact Qualitas’ customer service within a reasonable timeframe to arrange for a return or exchange.

5.2. Qualitas may, at its sole discretion, accept returns for reasons such as product dissatisfaction. Any returned products must be in their original condition and packaging.

5.3. Refunds, if applicable, will be issued to the original payment method used for the purchase. Shipping fees and any applicable restocking fees may be deducted from the refund amount.

  1. Intellectual Property

6.1. The Website and its contents, including but not limited to text, images, logos, trademarks, and software, are the property of Qualitas or its licensors and are protected by copyright laws of Kenya and other intellectual property